Shipping & Delivery Policy

UmrahMove does not ship physical goods. Instead, we provide the following transportation services:

• Airport Transfers: Pickup and drop-off from airports to hotels or destinations.
• Intercity Transport: Travel between cities within Saudi Arabia.
• Ziarat Tours: Guided transportation to holy sites and pilgrimage locations.

All services are delivered in-person with professional drivers and well-maintained vehicles.

• Bookings must be made in advance through our website or by contacting our team directly.
• A booking confirmation will be sent via email and/or WhatsApp within 24 hours of submission.
• The confirmation will include your booking reference, vehicle details, driver contact information, and pickup/drop-off times.
• Passengers should review all details and report any discrepancies immediately.

UmrahMove is not responsible for delays caused by:

• Traffic congestion
• Road closures or construction
• Accidents on route
• Government restrictions or checkpoints
• Poor weather conditions
• Other factors beyond our reasonable control

However, we will do our best to keep you informed of any significant delays and adjust schedules accordingly.

• Upon confirmation, passengers receive the vehicle plate number and driver contact details.
• Drivers are trained, professional, and courteous.
• All vehicles are regularly maintained and meet safety standards.
• Passengers may contact the driver directly for clarifications or emergencies.

• Changes to pickup/drop-off times or locations must be communicated at least 24 hours in advance.
• Same-day modifications may incur additional charges or may not be possible depending on availability.
• Last-minute changes (less than 24 hours) should be made directly with the driver when feasible.

For airport transfer bookings:

• If your flight is delayed, please notify us immediately with the updated arrival time.
• If you provided your flight number at booking, we monitor flight statuses and will adjust pickup times automatically at no extra charge.
• If rescheduling is needed, a new arrangement will be made at no additional cost (subject to driver availability).

UmrahMove is not responsible for items left in vehicles. However:

• If you believe you left an item in a vehicle, contact us immediately with your booking reference.
• We will attempt to locate and return the item at our best effort.
• Passengers may be required to arrange return shipment or pickup at their own cost.

For service-related queries, delays, or issues:

• WhatsApp: +92 312 1444417
• Email: info@umrahmove.com

Our team is available during business hours to assist with any concerns.