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Cancellation, Refund & Return Policy

Last updated: June 2025

Cancellation Policy

The following cancellation fees apply based on how much notice is given before the scheduled pickup time:

Full Refund

Cancellation made 48+ hours before scheduled pickup

50% Refund

Cancellation made 24–48 hours before scheduled pickup

No Refund

Cancellation made less than 24 hours before scheduled pickup

How to Cancel a Booking

To cancel your booking, please contact us via one of the following methods:

Please provide your booking reference number when requesting a cancellation.

Refund Process

  • Approved refunds are processed within 7–14 business days.
  • Refunds are returned to the original payment method used at the time of booking.
  • We do not issue cash refunds for online payments.
  • For the 25% advance payment option, only the advance amount paid online is eligible for refund per the schedule above. The remaining amount (payable to driver) is not collected by UmrahMove and thus not subject to refund.

Flight Delays & Force Majeure

For airport transfers, if your flight is delayed, we will adjust your pickup time at no extra charge provided you have supplied your flight number at the time of booking. In cases of extreme weather, natural disasters, government restrictions, or other force majeure events, bookings may be rescheduled without penalty.

No-Show Policy: If a passenger fails to show up at the agreed pickup point without prior cancellation notice, the booking will be treated as a cancellation made less than 24 hours before pickup (no refund).

UmrahMove is a brand of Country Club Travel & Tour Private Limited. For queries, contact info@umrahmove.com.